AI integration that fits the systems you already run
PlatformOne integrates AI and LLMs into the software your Brisbane business already depends on — your CRM, ERP, helpdesk and document stores. No rip-and-replace, no new platform to learn. We connect AI to your existing stack safely, so it reads your real data and works where your team already does.
What is AI integration?
AI integration is the work of connecting AI models to the systems a business already runs — its CRM, ERP, helpdesk and documents — so AI can read live data and act inside existing tools. For Brisbane businesses, it means adding AI to what you have rather than replacing it or migrating everything to a new platform.
Most Brisbane businesses already own the software that runs their operation: a CRM full of customer history, an ERP holding stock and finance, a helpdesk with years of tickets, and shared drives packed with policies and specs. The problem is not a lack of tools — it is that AI can't see any of it. Off-the-shelf AI assistants are generic because they have no access to your data. Integration closes that gap by wiring AI securely into the systems where your real information already lives.
That wiring is the hard, unglamorous part, and it's exactly where we focus. We build the connections, authentication, permissions and data pipelines that let an LLM safely query a record, summarise a document, or trigger an action in a tool you already pay for. Done well, your team never leaves the software they know — the AI shows up inside it, grounded in your data, with the right guardrails around what it can read and change.
Because we're Brisbane-based, we can review your actual systems and licences with you before we quote — what integrates cleanly, what needs a middleware layer, and where data-residency or access rules apply. We deliver most integration work remotely with fast iterations, and run in-person scoping sessions across greater Brisbane and the Gold Coast when a build has a lot of moving parts.
Built around your process
We design around how your business actually runs — not a generic template you have to bend to fit.
Fixed scope, quoted upfront
Outcome, timeline and price agreed before we start. No hourly surprises.
You own what we build
It's your system, your data, your IP — no per-seat lock-in, no black boxes.
It keeps improving
We stay on as an operating partner, hardening and expanding the system after launch.
Why Brisbane businesses choose PlatformOne for AI integration
No rip-and-replace
We add AI to the CRM, ERP and helpdesk you already run instead of migrating you to a new platform. Your team keeps its tools; the AI simply appears inside them.
Secure and permission-aware
Least-privilege access, scoped API credentials, audit logging and data-handling that respects your existing roles — so AI only ever sees what a given user is already allowed to see.
Grounded in your real data
Integrations connect AI to your live records and documents, so answers and actions reflect your actual business — not a generic model guessing from public training data.
What we integrate AI into
We connect AI to the systems your Brisbane business already relies on, starting with the one integration that unlocks the most value. Common builds include:
CRM integrations
Wire AI into HubSpot, Salesforce, Pipedrive or your custom CRM so it can summarise accounts, draft context-aware replies, enrich records and surface next steps from live customer data.
ERP & finance systems
Connect AI to ERP, inventory and accounting tools like Xero or MYOB so staff can ask plain-language questions of stock, orders and finance data without exporting spreadsheets.
Helpdesk & support tools
Integrate AI into Zendesk, Freshdesk or Intercom to draft grounded replies, suggest the right macro, and pull answers from past tickets and your knowledge base.
Documents & knowledge (RAG)
Index your SharePoint, Google Drive, Notion or Confluence so AI answers staff and customer questions from your own policies, SOPs and specs — with citations, not hallucinations.
LLM & model layer
Add a secure, provider-flexible layer over OpenAI, Anthropic or Azure OpenAI, with prompt management, cost controls and the option to keep sensitive data in-region.
Middleware & data pipelines
Build the connectors, webhooks and sync jobs that move data cleanly between AI and your systems when there's no off-the-shelf integration to rely on.
How we integrate AI into your stack
Audit your systems
We map the tools, data and licences you already run, find where AI adds the most value, and flag any access, security or data-residency constraints.
Design the integration
We define the connections, permissions, data flows and guardrails — what AI can read, what it can change, and how each action is logged and approved.
Connect & harden
We build the integration into your live systems, test against real data and edge cases, and secure the credentials, scopes and audit trail before anyone relies on it.
Roll out & support
We ship inside the tools your team already uses, train them, monitor accuracy and cost, and keep the integration healthy as your systems evolve.
What does AI integration cost in Brisbane?
AI integration in Brisbane starts around $8,000 for a single, cleanly-connected system such as your CRM or helpdesk. Most SMEs land between $12,000 and $30,000 when connecting several tools with secure data pipelines and guardrails. Every integration is fixed-scope and quoted upfront after we audit your existing stack.
Prices are indicative starting points in AUD and depend on the number of systems, their APIs and your security requirements.
Questions, answered
Connect AI to the systems you already run
Book a free discovery call and we'll audit your current stack — CRM, ERP, helpdesk and documents — and show you exactly where AI can be integrated safely, and what it would take to ship it.
Brisbane, QLD · Serving businesses Australia-wide