Work
Work that turns operations into systems
We build AI and software systems that remove manual work, connect tools, and make execution measurable. Below are examples of systems we've delivered across property, health, supply chain, and internal operations.
Case Studies
Featured work
Global Supply Chain Operating System
Manual workflows and fragmented buyer/supplier processes limited scale and created delays.
System
- Two-sided buyer and supplier platform for quoting, approvals, and transactions
- Internal staff portal for workflows, approvals, and client communication
- Automation across documents, payments, and logistics with role-based access and analytics
Results
- 130-page enterprise web application delivered as a unified platform
- Major reduction in manual handling and operational delays
- Thousands of hours saved annually (reported by client)
AI Leasing Agent for Enquiries and Floorplans
Leasing teams were losing time cross-checking stocklists, answering repetitive questions, and interpreting floorplans manually.
System
- AI agent that reads stocklists, matches enquiries to spaces, and answers questions in real time
- Floorplan analysis to extract key details like layout, desk counts, and amenities
- Integrated workflow so staff can review outputs and stay in control of client communication
Results
- Up to 8 hours per week saved per staff member
- Faster response times and higher enquiry throughput
- Thousands in monthly ROI reported by the client
Predictive Patient Monitoring and Fall Prevention
Clinicians needed earlier warning for falls and deterioration, plus less time spent on manual reporting.
System
- Predictive monitoring agent using live vital sign data from wearables
- Real-time clinician alerts and dashboards for proactive care
- Automated report generation and summaries to reduce admin load
Results
- Over 95% fall prediction accuracy reported
- Live deployments across hospitals and aged care facilities internationally
- Reduced workload for nursing teams and improved patient outcomes
Additional Projects
More systems we've delivered
National Real Estate Automation Layer
Automated lead intake, routing, and follow-up across hundreds of offices.
AI-assisted enquiry triage + automated task creation
Email, calendar, CRM, document storage
Response times reduced, manual admin cut across sales ops
20–50% reduction in admin time (typical outcome)
Procurement Approval Workflow OS
Rebuilt approvals into a single system with audit trails and role-based controls.
Approval flows, policy checks, audit logs
SSO, document management, reporting
Fewer bottlenecks, faster turnaround, clearer compliance
30–60% faster approval cycles (typical outcome)
Vendor Onboarding Portal
Centralised onboarding, compliance capture, and supplier communications.
Supplier portal, data capture, automated reminders
Email, accounting, file storage
Onboarding time reduced, fewer follow-ups, cleaner records
40–70% reduction in onboarding time (typical outcome)
Field Operations Job Management
Built a secure job tracking system for field work, assets, and reporting.
Job workflows, permissions, offline-friendly views
Secure file storage, internal reporting
Less double-handling, faster reporting, better visibility
Significant reduction in reporting overhead (typical outcome)
CRM Rebuild for Services Business
Replaced spreadsheets with a custom CRM matched to the exact workflow.
Pipeline, tasks, quoting, dashboards
Email, calendar, invoicing
Cleaner process, fewer handoffs missed, better forecasting
20–40% improvement in pipeline visibility (typical outcome)
Customer Support Automation
Automated intake, categorisation, and resolution workflows for support teams.
Ticket triage, knowledge prompts, escalation rules
Email, helpdesk, internal docs
Faster first response, reduced repeat queries, higher consistency
30–50% faster first response (typical outcome)
Finance and Reporting Hub
Built a reporting layer that turns operational data into decision-ready metrics.
KPI dashboards, weekly reporting, alerts
Accounting, CRM, spreadsheets
Reporting time reduced, improved visibility and accountability
60–80% reduction in manual reporting (typical outcome)
Aged Care Workflow Digitisation
Digitised core workflows and reduced admin across clinical operations.
Forms, incident logs, handover workflows
Reporting tools, secure storage
Less paperwork, clearer handovers, better compliance
25–50% reduction in admin time (typical outcome)
Marketing Ops Automation Stack
Connected ads, lead capture, and follow-up into one automated system.
Lead capture, scoring, sequences, reporting
Meta/Google ads, CRM, email
Faster lead response, improved conversion hygiene, fewer leaks
20–40% improvement in lead response time (typical outcome)
Testimonials
What our clients say
"PlatformOne built a system that replaced months of manual work. Our team adopted it in days."
Operations Director
"We went from spreadsheets to a fully automated pipeline. The difference is night and day."
Managing Director
"The AI monitoring system gave our clinicians confidence they never had before. It's saving lives."
Clinical Lead
"They didn't just build software — they understood our process and made it better."
General Manager
Insights
Insights
Short, practical notes on building AI systems that actually land inside operations.
How to automate workflows without breaking operations
Start with the boring stuff. The highest-ROI automations aren't flashy — they remove the invisible admin that eats hours every week.
Why custom CRMs beat templates when processes are messy
Off-the-shelf tools force your team to work around the software. Custom systems work around your team.
Governance and controls for AI systems in production
Deploying AI without audit trails, fallbacks, and permissions isn't innovation — it's risk. Here's how to build responsibly.
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