AI Agents · Brisbane
Custom AI agents that run your busywork, built in Brisbane
PlatformOne builds custom AI agents for Brisbane businesses, autonomous software that answers customers, qualifies leads, updates your CRM and clears repetitive back-office work around the clock. Unlike a chatbot, an agent takes real actions across the tools you already use.
Trusted by Australian leaders
What it is
What is an AI agent?
An AI agent is software that completes multi-step tasks on its own, reading a request, deciding what to do, and taking action across your systems, not just replying with text. For Brisbane businesses that means triaging support, qualifying inbound leads, generating quotes and updating records without a person in the loop.
The difference between an agent and a chatbot is action. A chatbot answers a question; an agent resolves it, looking up the order in your system, applying your policy, updating the CRM, sending the confirmation, and escalating the edge cases to a human with full context attached. It works inside your existing stack rather than adding another tool your team has to babysit.
We build agents for the highest-volume, most repetitive workflows first, the ones quietly costing your team hours every day. That is usually customer enquiries, lead follow-up, quoting, data entry, and answering internal 'where do I find…' questions from your own documents. Each agent is scoped to a clear job, measured against a clear target, and hardened before it goes near a real customer.
Because we are Brisbane-based, we can sit down with your team, understand how your operation actually runs, and build agents that fit your process instead of forcing your process to fit generic software. Delivery is mostly remote and fast, with in-person kickoffs and workshops across greater Brisbane and the Gold Coast.
How we work
Built around your process
We design around how your business actually runs, not a generic template you have to bend to fit.
Fixed scope, quoted upfront
Outcome, timeline and price agreed before we start. No hourly surprises.
You own what we build
It's your system, your data, your IP, no per-seat lock-in, no black boxes.
It keeps improving
We stay on as an operating partner, hardening and expanding the system after launch.
Why PlatformOne
Why Brisbane businesses choose PlatformOne agents
They take action, not just chat
Our agents read, decide and act across your CRM, inbox, calendar and line-of-business tools, resolving work end to end, not just answering with text.
Live in weeks, not months
A working prototype in the first fortnight, then hardening and integration. Most agents go live in three to eight weeks depending on the number of integrations.
Built around your stack and your rules
Role-based access, audit logs, guardrails and human-in-the-loop escalation designed in from day one, so you always control what the agent can and can't do.
What we build
What we build AI agents to do
We start with one high-impact agent on your busiest workflow, prove the ROI, then expand. Common builds for Brisbane businesses include:
Customer support agents
Answer enquiries, look up orders and account details, apply your policies, and resolve or escalate with full context, 24/7 across web chat, email and messaging.
Lead-qualification agents
Respond to inbound enquiries in seconds, ask the right qualifying questions, book meetings, and push qualified leads straight into your CRM.
Quoting & admin agents
Generate quotes and proposals from your specs and price rules, draft follow-ups, and remove hours of manual data entry.
Knowledge (RAG) assistants
Answer staff and customer questions from your own documents, SOPs and product data, grounded in your content, not generic ChatGPT guesses.
Operations & CRM agents
Keep records clean, chase missing information, trigger the next step in a workflow, and surface what needs a human decision.
Reporting & monitoring agents
Pull numbers from across your tools, flag anomalies, and produce the recurring reports your team currently builds by hand.
How it works
How we build and ship your agent
Map the workflow
We find the highest-ROI workflow to automate and map exactly how it runs today, including the edge cases and approvals.
Design the agent
Triggers, logic, tools, guardrails and escalation paths, designed around your process and your risk tolerance.
Build & integrate
We build the agent and connect it to your CRM, inbox, docs and other tools, then test against real scenarios.
Deploy & improve
Go live, train your team, monitor accuracy and adoption, and keep improving it like a production system.
Pricing
What does an AI agent cost in Brisbane?
Focused, single-purpose agents start around $8,000. Most Brisbane SMEs land between $12,000 and $25,000 for an agent that's fully integrated across their stack, with multi-agent systems scaling higher. Every build is fixed-scope and quoted upfront, with optional support and improvement retainers from $500/month.
Prices are indicative starting points in AUD and depend on scope and integrations.
FAQ
Questions, answered
Q.01
How much does an AI agent cost for a Brisbane business?
Brisbane AI agent projects run from around $8,000 for a focused single-purpose agent to $50,000+ for a multi-agent system integrated across your stack. Most Brisbane SMEs land between $12,000 and $25,000, fixed-price and agreed upfront, with optional support retainers from $500/month.
Q.02
What can an AI agent actually do for my business?
AI agents autonomously handle multi-step tasks: triaging and answering support tickets, qualifying inbound leads, updating your CRM, generating quotes from your specs, and answering questions from your internal documents. Unlike a chatbot, an agent takes actions across your systems, it doesn't just reply.
Q.03
Which Brisbane suburbs and regions do you serve?
All of greater Brisbane, the CBD, Fortitude Valley, South Brisbane, Newstead, Spring Hill, Toowong, West End, Milton and Eagle Farm, plus the Gold Coast, Sunshine Coast, Ipswich, Logan and regional Queensland. We deliver most work remotely, with in-person kickoffs for larger builds.
Q.04
How long does it take to build and ship an AI agent?
Most PlatformOne agents ship in three to eight weeks depending on integrations. We work in short iterations: a working prototype in the first fortnight, then hardening and integration into your CRM, helpdesk or internal tools before go-live.
Q.05
How is an AI agent different from a chatbot?
A chatbot follows a script and answers questions. An AI agent takes actions, it looks things up, applies your rules, updates records, calls other systems and makes decisions, escalating edge cases to a human with full context. Many Brisbane businesses start with one agent on their highest-volume workflow, then expand.
Q.06
Is our data safe, and do we stay in control?
Yes. We build with least-privilege access, role-based permissions, audit logs and human-in-the-loop escalation. You decide exactly what the agent can access and do, and every action is logged so you keep full oversight.
Q.07
Do you meet Brisbane clients in person?
Yes. We're Brisbane-based and deliver most work remotely via video and shared channels, but we run in-person kickoffs and workshops across greater Brisbane and the Gold Coast, and travel for larger engagements Australia-wide.
Put your first AI agent to work
Book a free discovery call and we'll pinpoint the one workflow where an AI agent would save your Brisbane team the most time, and exactly what it would take to ship it.
Brisbane, QLD · Serving businesses Australia-wide