Custom AI agents that run your busywork, built in Brisbane
PlatformOne builds custom AI agents for Brisbane businesses — autonomous software that answers customers, qualifies leads, updates your CRM and clears repetitive back-office work around the clock. Unlike a chatbot, an agent takes real actions across the tools you already use.
What is an AI agent?
An AI agent is software that completes multi-step tasks on its own — reading a request, deciding what to do, and taking action across your systems, not just replying with text. For Brisbane businesses that means triaging support, qualifying inbound leads, generating quotes and updating records without a person in the loop.
The difference between an agent and a chatbot is action. A chatbot answers a question; an agent resolves it — looking up the order in your system, applying your policy, updating the CRM, sending the confirmation, and escalating the edge cases to a human with full context attached. It works inside your existing stack rather than adding another tool your team has to babysit.
We build agents for the highest-volume, most repetitive workflows first — the ones quietly costing your team hours every day. That is usually customer enquiries, lead follow-up, quoting, data entry, and answering internal 'where do I find…' questions from your own documents. Each agent is scoped to a clear job, measured against a clear target, and hardened before it goes near a real customer.
Because we are Brisbane-based, we can sit down with your team, understand how your operation actually runs, and build agents that fit your process instead of forcing your process to fit generic software. Delivery is mostly remote and fast, with in-person kickoffs and workshops across greater Brisbane and the Gold Coast.
Built around your process
We design around how your business actually runs — not a generic template you have to bend to fit.
Fixed scope, quoted upfront
Outcome, timeline and price agreed before we start. No hourly surprises.
You own what we build
It's your system, your data, your IP — no per-seat lock-in, no black boxes.
It keeps improving
We stay on as an operating partner, hardening and expanding the system after launch.
Why Brisbane businesses choose PlatformOne agents
They take action, not just chat
Our agents read, decide and act across your CRM, inbox, calendar and line-of-business tools — resolving work end to end, not just answering with text.
Live in weeks, not months
A working prototype in the first fortnight, then hardening and integration. Most agents go live in three to eight weeks depending on the number of integrations.
Built around your stack and your rules
Role-based access, audit logs, guardrails and human-in-the-loop escalation designed in from day one, so you always control what the agent can and can't do.
What we build AI agents to do
We start with one high-impact agent on your busiest workflow, prove the ROI, then expand. Common builds for Brisbane businesses include:
Customer support agents
Answer enquiries, look up orders and account details, apply your policies, and resolve or escalate with full context — 24/7 across web chat, email and messaging.
Lead-qualification agents
Respond to inbound enquiries in seconds, ask the right qualifying questions, book meetings, and push qualified leads straight into your CRM.
Quoting & admin agents
Generate quotes and proposals from your specs and price rules, draft follow-ups, and remove hours of manual data entry.
Knowledge (RAG) assistants
Answer staff and customer questions from your own documents, SOPs and product data — grounded in your content, not generic ChatGPT guesses.
Operations & CRM agents
Keep records clean, chase missing information, trigger the next step in a workflow, and surface what needs a human decision.
Reporting & monitoring agents
Pull numbers from across your tools, flag anomalies, and produce the recurring reports your team currently builds by hand.
How we build and ship your agent
Map the workflow
We find the highest-ROI workflow to automate and map exactly how it runs today, including the edge cases and approvals.
Design the agent
Triggers, logic, tools, guardrails and escalation paths — designed around your process and your risk tolerance.
Build & integrate
We build the agent and connect it to your CRM, inbox, docs and other tools, then test against real scenarios.
Deploy & improve
Go live, train your team, monitor accuracy and adoption, and keep improving it like a production system.
What does an AI agent cost in Brisbane?
Focused, single-purpose agents start around $8,000. Most Brisbane SMEs land between $12,000 and $25,000 for an agent that's fully integrated across their stack, with multi-agent systems scaling higher. Every build is fixed-scope and quoted upfront, with optional support and improvement retainers from $500/month.
Prices are indicative starting points in AUD and depend on scope and integrations.
Questions, answered
Put your first AI agent to work
Book a free discovery call and we'll pinpoint the one workflow where an AI agent would save your Brisbane team the most time — and exactly what it would take to ship it.
Brisbane, QLD · Serving businesses Australia-wide