AI chatbots that answer from your content, built in Brisbane
PlatformOne builds custom AI chatbots for Brisbane businesses — website, support and lead-generation assistants grounded in your own documents, policies and product data. Because they answer from your content rather than the open internet, replies stay accurate and on-brand, not generic ChatGPT guesses.
What is an AI chatbot, and how is RAG different?
An AI chatbot is a conversational front-end that answers questions in plain language on your website or support channels. A RAG chatbot retrieves the relevant passage from your own content first, then writes the answer from it — so responses cite your policies and product facts instead of guessing or inventing details.
A generic chatbot bolted onto ChatGPT will confidently answer anything, including things you never told it — wrong prices, made-up policies, features you do not offer. That is a brand risk, not a support channel. Retrieval-augmented generation fixes this by grounding every reply in your approved source material: your website copy, help articles, PDFs, product specs and FAQs. The bot searches that library, finds the passage that matches the question, and answers from it — so if the information is not in your content, it says so and hands off rather than hallucinating.
We build chatbots for the questions your customers ask over and over — shipping and returns, opening hours, pricing tiers, eligibility, 'do you service my suburb', 'how do I reset this'. Each one is scoped to a clear job, connected to a live content source so answers stay current, and given a clean fallback to a human or a booking form when it reaches the edge of what it knows.
Because we are Brisbane-based, we can workshop the tone, the guardrails and the escalation rules with your team so the bot sounds like your business and respects your policies. Delivery is mostly remote and fast, with in-person kickoffs across greater Brisbane and the Gold Coast when a build warrants it.
Built around your process
We design around how your business actually runs — not a generic template you have to bend to fit.
Fixed scope, quoted upfront
Outcome, timeline and price agreed before we start. No hourly surprises.
You own what we build
It's your system, your data, your IP — no per-seat lock-in, no black boxes.
It keeps improving
We stay on as an operating partner, hardening and expanding the system after launch.
Why Brisbane businesses choose PlatformOne chatbots
Grounded in your content, not the internet
Every answer is retrieved from your own docs, policies and product data with RAG, so replies are accurate, current and on-brand — with a clean handoff when the bot doesn't know.
On-brand voice and guardrails
We tune tone, boundaries and escalation so the bot sounds like your business, stays on-topic, and never invents prices, policies or features it wasn't given.
Live in weeks, answering 24/7
A working prototype grounded in a sample of your content within the first fortnight, then tuning and integration. Most chatbots go live in two to six weeks.
What we build AI chatbots to do
We start with one chatbot on your highest-volume conversation — usually website support or lead capture — prove it answers accurately, then extend it. Common builds for Brisbane businesses include:
Website support chatbots
Answer product, pricing, shipping and policy questions on your site around the clock, grounded in your own help content, with a smooth handoff to email or live chat for anything out of scope.
Lead-generation chatbots
Greet visitors, answer their pre-sales questions, capture their details conversationally, and route or book qualified enquiries — turning your homepage into an always-on first responder.
Internal knowledge chatbots
Give staff instant, sourced answers from your SOPs, handbooks and product data so they stop digging through Drive, Notion or SharePoint for the same answers.
Documentation & FAQ assistants
Sit on top of your help centre or docs and answer natural-language questions with citations back to the source article, so customers self-serve instead of raising a ticket.
Multi-channel deployment
Ship the same grounded chatbot to your website widget, and where it fits, to messaging channels — one content source, consistent answers everywhere.
Human handoff & escalation
Detect low confidence or sensitive topics, capture the conversation context, and pass the customer to a person or a form so nothing sensitive gets an automated guess.
How we build and ship your chatbot
Scope the conversations
We identify the highest-volume questions worth automating and gather the content that answers them — help articles, PDFs, product data and policies.
Build the knowledge base
We structure and index your content for retrieval, set tone and guardrails, and design the fallback and escalation paths for questions outside its scope.
Build & integrate
We connect the chatbot to your site and content source, wire up lead capture or handoff, and test answers against real customer questions.
Launch & tune
Go live, review real transcripts, close gaps in the content, and keep sharpening accuracy and tone as a living, monitored system.
What does an AI chatbot cost in Brisbane?
A grounded website chatbot in Brisbane starts around $5,000. Most SMEs land between $8,000 and $18,000 for a RAG chatbot connected to a live content source with lead capture or human handoff. Every build is fixed-scope and quoted upfront, with optional tuning and content retainers from $500/month.
Prices are indicative starting points in AUD and depend on scope, content volume and integrations.
Questions, answered
Give your website a smarter front door
Book a free discovery call and we'll pinpoint the questions your Brisbane customers ask most — and show you exactly what a grounded AI chatbot would take to answer them accurately, 24/7.
Brisbane, QLD · Serving businesses Australia-wide